Satisfaction Guarantee

guarantee-5We are one of the few resorts in Costa Rica who stands behind their service with a Guarantee.  Our promise is simple: to deliver your vacation as it is represented in your confirmed itinerary – no fine print, no extra charges, and no changes.

We care about you and your holiday, nothing means more to us than being sure you walk away with smiles and great memories.  We know this may be your one chance in the year to relax and, we plan to make sure it happens, that’s why you choose us and that’s what we do.

Details of The Guarantee:

  1. Your Reservation is Guaranteed – once we confirm your accommodation, your villa or suite is guaranteed, no switching, no changes, when you arrive we guarantee you will receive exactly what you were promised.
  2. We have been in operation for nearly a decade satisfying the most discriminating of guests, we guarantee that will be evident from the moment you contact us until you leave and are well on your way back home.
  3. Logistics check – We have a department dedicated to quality control, making sure your trip is seamless before, during and after your vacation. From concierge to housekeeping and maintenance, every aspect and detail of your holiday with us is carefully considered.
  4. What you see is what you get – We represent the products and services that comprise your vacation in an accurate and realistic manner, no surprises or disappointments.  We know this might be your one chance to relax, we want to make sure when you go back you are rested and had the exact experience you were hoping for and needing, that’s our greatest desire, 100% Satisfaction.
  5. Price – We promise to never mark up prices above the listed rates of our service and tour providers. We promise to find and use the best service providers always, offering you the best prices possible. No worse feeling than constantly being overcharged while trying to enjoy a relaxing holiday, we promise the price will be exactly what we said it would be and no more.

If we do not fulfill the items above in our guarantee, you our guest will be eligible to receive a refund on any areas we failed to perform our promise.